Where is the “Customer” in Your “Service” ???

Tell me if any of these scenarios sound all-too familiar: The flooring company you hired to replace your carpet tells you their technician and his assistant will be there at 8:00 am. At 9:30 they call to tell you they are running late… Your pest control service was...

KPI #2 – Weekly Gross Sales

Last blog I discussed Gross Profit Margin. It may seem strange to start there instead of with Gross Sales, which seem to go hand in hand, but surprisingly, Weekly Gross Sales are actually an indicator of different strengths and weaknesses in your business than your...