A Passionate Life

Zig Ziglar said “When you catch a glimpse of your potential, that’s when passion is born.” Today I want to talk to you about passion. As a little girl, I spent most of my spare time in books. I lived in a small, shabby house on a country road too far away to walk or...

Where is the “Customer” in Your “Service” ???

Tell me if any of these scenarios sound all-too familiar: The flooring company you hired to replace your carpet tells you their technician and his assistant will be there at 8:00 am. At 9:30 they call to tell you they are running late… Your pest control service was...

Using Complaints to Mobilize

I’m stealing this topic (pulling from his wisdom, and adding my own twist) from one of my fellow Organizational Growth coaches, Pastor Eric Scott. He shared these thoughts last week at the LQ Leadership Summit hosted by America’s #1 Confidence Coach, Dr....