A Passionate Life

Zig Ziglar said “When you catch a glimpse of your potential, that’s when passion is born.” Today I want to talk to you about passion. As a little girl, I spent most of my spare time in books. I lived in a small, shabby house on a country road too far away to walk or...

Where is the “Customer” in Your “Service” ???

Tell me if any of these scenarios sound all-too familiar: The flooring company you hired to replace your carpet tells you their technician and his assistant will be there at 8:00 am. At 9:30 they call to tell you they are running late… Your pest control service was...

Selling Service in the Health and Fitness Industry

A friend of mine is a professional sports coach and was commenting how often he sees poor “business” practices in the sports/fitness world. While I do work out regularly, I had never stopped to evaluate this particular industry before. In the U.S., health...

KPI #5 – Productivity

Productivity and efficiency go hand in hand.  If your people are productive, but there are holes in your systems and procedures, both your team and you are losing valuable opportunities to make more money and complete more work. I look at Productivity both...