Customer Service Articles

Front Counter Whoas…

Your front counter sales person makes a difference... Perhaps I am OCD about customer service. I spent 10 years working for a fabulous retail company that valued it above all else. I spent 11 years as the owner of a service-based company that recognized how important...

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1. Lead Generation

The best lead generator is always going to be current happy customers. So before we go further, make sure that you are providing the kind of service and/or goods that people want to come back over and over again for and then tell others about you. Below is a list of...

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Handling Negative Online Reviews

Let’s be honest – no one hits a homerun every time. Every business has mediocre or even bad reviews. How you handle them is what counts. First - don’t respond immediately; use the review as an opportunity to talk to your team. Maybe there was a lack of communication...

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